EIN application stuck on Loading — what to do

Q: EIN application stuck on Loading — what to do

Fixes when the Tax ID plugin form won't load after payment.

If the Tax ID (EIN) plugin form shows Loading indefinitely after payment, the form session likely failed to initialize. Try these fixes in order.

Quick fixes

Hard refresh — Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac)
Clear site data for otoco.io in your browser settings, then log back in
Try a different browser — Chrome or Firefox usually work best
Disable ad blockers — some extensions block the embedded form iframe
Check your network — corporate VPNs and firewalls sometimes block form providers

Verify payment went through

Open the Plugins tab — Tax ID (EIN) should show as ordered/paid
Check your email for a payment receipt
If payment did not process, re-order from Plugins or ask OtoCo AI: "I need an EIN"

Still stuck?

Open Workbench and tell OtoCo AI: "My EIN form is stuck on loading"
Email human support with your entity name, Token ID, and a screenshot

Processing hasn't started

Until you successfully submit the Tax ID form, OtoCo cannot file with the IRS — even if payment went through. See EIN processing time.

Next: How to get an EIN · Contact support