How do I contact human support?
OtoCo AI handles most day-to-day questions. For issues Genco cannot resolve, human support is available.
When to contact support
- Payment charged but service not activated
- EIN form stuck on loading after multiple troubleshooting attempts
- Document download failures that persist across browsers
- Mercury application errors on OtoCo's side
- Account access issues (wrong wallet, missing entity)
How to reach support
- Ask Genco first — "I need human support" — it may resolve the issue or route you correctly
- Email — contact the OtoCo team via the support email listed on otoco.io or in your account emails
- Telegram — join the OtoCo community on Telegram for peer help
What to include
- Entity legal name and Token ID
- Wallet address used at formation
- Screenshot of the error
- Transaction hash (if an onchain payment failed)
Response times
Support typically responds within 1–2 business days. Urgent renewal or compliance deadlines? Mention the deadline in your message.